Sri Lanka Electricity Act 2024 · As enacted · Part X · Consumer Protection
32. Standard for supply of electricity
Official English translation. The Sinhala text prevails.
Official translationFrom Department of Government Printing, unchanged
Regulations may be made under this Act prescribing the standards required to be maintained by distribution licensees in connection with the supply of electricity and the provision of electricity supply services to tariff customers.
Regulations referred to in this section shall, as far as practicable, be made after consultation with distribution licensees and with persons or bodies representative of persons likely to be affected by the proposed regulations.
Where any person suffers any loss or damage of a prescribed description by reason of the failure of a distribution licensee to meet any standard prescribed by regulations made under this section, the distribution licensee shall pay such person compensation of such amount calculated in such manner as is specified in such regulations.
The payment of compensation to any person as provided for in subsection (3) in respect of a failure by a distribution licensee to meet a standard prescribed by regulations made under this section shall be without prejudice to any other remedy which is available to such person in respect of the act or omission constituting such failure.
Any dispute arising from the enforcement of regulations made under this section may be referred to the
Regulator by a distribution licensee or a tariff customer or any other affected party, and the Regulator may determine such dispute in accordance with the provisions of section 46.
Part XI
Finance
Part XII
Miscellaneous
Part XIII
General
Part XIV