Sri Lanka Electricity Act 2009 · As enacted · Part I · Licensing
18. Special conditions of distribution licences
Official English translation. The Sinhala text prevails.
Official translationFrom Department of Government Printing, unchanged
Without prejudice to the generality of section 15, a distribution licence issued to a licensee may include, conditions—
prescribing how the licensee shall discharge the functions assigned to the licensee by or under this
Act in so far as such conditions are not inconsistent with any provision of this Act;
requiring the licensee to publish and conform to codes of practice in relation to consumer issues, containing such provisions as the Commission considers necessary for the protection of consumers, including provision relating to-
the maximum time period required for providing a new connection of electricity or for the restoration of supply after being informed of a fault, as the case may be ;
the payment of compensation for any loss incurred by a customer, due to the failure of the licensee to comply with any requirement referred to in sub-paragraph (i) ;
the payment of bills by consumers ;
the disconnection of supplies to consumers ;
the provision of services to the elderly and disabled ;
the efficient use of electricity by consumers;
the handling of consumer complaints;
the monitoring of compliance by the licensee, with maximum charges for the resale of electricity set by the Commission;
the providing of services to geographical areas and prospective, hitherto consumers not being served with electricity ; and
providing life-line tariffs to disadvantaged groups of consumers.
requiring the licensee to implement and maintain such technical or operational codes in relation to the electricity distribution network as the
Commission considers necessary or expedient ; and
requiring the licensee to develop and maintain electric lines or electrical plant or both.
Part II
Powers and Duties of Licensees
Part III